Terms and conditions


Please read the following terms and conditions carefully before using this site Access to and use of this site are subject to the following terms and conditions and all applicable laws. Please review these terms and conditions on a periodic basis, as they are subject to modification, alteration, or update at any time and at the sole discretion of Highhawks. If you do not agree to any term or condition, you should not use this site.
Copyright Notice
This site and all of its content, including but not limited to the text and images used herein and their arrangement, is copyright ©
Trademarks Notice
Highhawks, purveyors of products, and all other names, businesses and products referenced herein are trademarks or registered trademarks. All other products and company names referenced herein, if any, maybe the trademarks of their respective owners. Highhawks does not authorize the use of any trade name, trademark, registered trademark, logo, or any copyrighted material referenced herein for any purpose whatsoever, including non-commercial applications.
Restrictions on Use
No permission is granted for use the materials, information, text, graphics, video on your Website in any way or for any reason without prior specific authorization from Highhawks reserves all rights not expressly granted herein.
Cancellation/ Refund policies
If following your request to return an item, you change your mind and wish to cancel your return request, you have the option to refuse the collection of the item when the courier contacts you to pick up the item. You can also call our Customer Support and we will instruct the courier to terminate the collection from you and reverse the status of your order.
Third Party Sites
Highhawks may from time to time provide links and pointers to internet sites maintained by third parties and it may from time to time provide materials from third parties on this Website. These third party sites and any third party materials are provided for your convenience only. Highhawks does not operate or control in any respect any information, products or services available on these third party sites and Highhawks is not responsible for their content. Highhawks makes no representations whatsoever concerning the content if these sites and the fact that Highhawks has provided a link to such sites, its services, the products displayed, its owners, or its providers. You access these sites at your own risk.
There are certain risks in using any information, software, or products found on the internet; and Highhawks cautions you to make certain that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the internet. Visitors to this Website assume all responsibility and risk for the use of this Website. Information published on this Website is provided without charge as a convenience to visitors, to be used for informational purposes only. Nothing in this Website constitutes a recommendation or endorsement of any item, product or brand. Although reasonable care has been taken with regard to this site's content, Highhawks does not warrant or represent that this site's content is accurate, complete, or up-to-date, nor does it warrant or represent that access to and use of this site of computer viruses or other harmful components. The content of this site may include technical inaccuracies or typographical errors for which Highhawks assumes no responsibility. All of the materials provided herein, including all of the materials available on third-party sites, are provided on an "AS IS" and "AS AVAILABLE" basis and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law Highhawks disclaims all warranties, express or implied, including but not limited warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Limitation of Liability
Highhawks is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use if this site or with respect to the material provided and/or contained on this site. In no event shall Highhawks be liable for any special, direct, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use if or inability to use the information or materials on, or accessed through, the Highhawks Website, Highhawks. Notwithstanding the above, in no event shall Highhawks total liability to you for any and all claims, damages, losses, and causes of action exceed the amounts paid to Highhawks by you in connection with the transaction claimed by you to give rise to your claim.
Communications and Submissions
All personal data transmitted to Highhawks over the internet pursuant to placing an order, logging in or registering an account, such as name, e-mail address, physical address, telephone number and payment information, shall be treated as confidential information. Any communication or other materials which you submit to Highhawks or this Website (including, but not limited to, e-mail, "burning questions," product reviews, or other postings) relating to products, experiences, suggestions or other subject matter will be treated as non-confidential and non-proprietary submissions. All submissions made to public areas, such as "burning questions," are not subject to our Privacy Policy. You may post reviews, comments, and other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or remove or edit content for any reason at its sole discretion. By transmitting or posting any submissions to Highhawks to this Website you grant Highhawks and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use the content of such submissions for any purpose, including, but not limited to, the rights to reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You also grant Highhawks and it affiliates and sublicensees the right, at their sole discretion without obligation to do so, to use the name that you submit in connection with such content. You further agree that the license granted herein includes all of the rights to use or authorize the use of any ideas, concepts, know-how or techniques contained in such submissions for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products or services incorporating such information. You represent and warrant that you own or otherwise control all of the rights to the content of your submissions; that the content is accurate; that use of the content you supply does not violate any terms of this User Agreement and will not cause injury to any person or entity; and that you will indemnify that Highhawks or its affiliates for all claims resulting from content you supply. You agree that neither Highhawks nor its licensees will be liable to you for any use of any submission. Highhawks has the right but not the obligation to monitor and edit or remove any activity or content. You acknowledge and agree that you are solely responsible for any submissions you submit to Highhawks or this Website and further agree that you, not Highhawks , have full responsibility for the content of any such submissions, including their legality, reliability, and appropriateness.
Jurisdiction and Choice-of-Law
Highhawks operates this Website from its offices located in 7th Circle, Amman, Jordan. Highhawks makes no representations that the materials in this site are appropriate or available for use in other locations. Those who choose to access this Website from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.
If you have any questions regarding any portion of this agreement, or if you with to inquire, regarding rights of use not explicitly granted herein, please direct questions via email to info@.highhawks.jo
Highhawks or you may terminate this agreement at any time. You may terminate this agreement by destroying all materials obtained from this Website. Highhawks may terminate this agreement immediately without notice if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials obtained from this Website.
This agreement constitutes the entire agreement between you and Highhawks and supersedes any prior oral or written arguments, understandings, or other communications between parties. This agreement may not be modified except in writing signed by both you and an authorized signatory of Highhawks.
Use Tax
Highhawks may charge sales tax to some items which are subject to tax.
International Shipping
Some manufacturers restrict us from selling some of their products outside Jordan. Furthermore, the nature of some products prohibits their export from Jordan. Packages shipped internationally fall into the shipping company's responsibility against loss and theft. Any claim made for a lost or stolen package must be done within 30 days of purchase
The headings in this agreement are for reference purposes only and have no legal effect. If any portion of this agreement is void or unenforceable in whole or in part, the remaining provisions of this agreement shall remain in effect.


** please note that orders are delivered only on working days i.e no deliveries are made on Fridays/Bank Holidays/Public Holidays
** please note that orders must be placed by 5 pm, otherwise they will be processed the next day

For now, we ship via Own delivery system and we use Aramex.
For now, we ship via Own delivery system.
Each order takes about 1-2 days to be processed and prepared. Bulk orders may take a little longer to be processed and prepared; depending on size, quantity and destination. Order preparation time may slightly vary for custom orders and designs. Once shipped, most orders take anywhere from 2-15 business days to arrive depending on the actual destination. Same day shipping applies on stock items only and an additional fee will be applied.
Shipping Cost
For All orders within Amman or outside Amman, (3) Jordanian dinars.


This Privacy Policy governs the manner in which Highhawks collects, uses, maintains and discloses information collected from users (each, a "User") of the website (https://highhawks.jo). This Privacy Policy applies to the Site and all products and services offered by Highhawks.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs. To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. To improve our Site We continually strive to improve our website offerings based on the information and feedback we receive from you. To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. To administer a content, promotion, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them. To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.


Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Changes to this privacy policy

has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,revise the updated date at the bottom of this page,send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Cancellation/ Refund policies

If following your request to return an item, you change your mind and wish to cancel your return request, you have the option to refuse the collection of the item when the courier contacts you to pick up the item. You can also call our Customer Support and we will instruct the courier to terminate the collection from you and reverse the status of your order.

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